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How will you deliver my purchase?
The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). You’ll receive notification as soon as the order ships. Items may require assembly.
In-Home Delivery – Our in-house delivery team will deliver larger items directly to your home or business
How will shipping charges be calculated?
We are pleased to offer free Standard Shipping (small parcels) within the 48 contiguous United States. Read our standard shipping details, including shipping fees to Alaska and Hawaii. In-Home delivery purchases are excluded.
In-Home Delivery Fees
In-Home Delivery fees are established by the team delivering your order: The Furniture House LLC. Consequently, delivery fees and services may vary market to market. We encourage you to speak with your designer Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
What if the wrong item is delivered?
If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Call Customer Care at (518) 587 9865 Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT). or email us 24/7 at [email protected]